Shelby Township Customer Detective Work
May 7, 2023
One might say the most challenging part of being an automotive service technician at Car Fix Shelby is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Car Fix Shelby introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Car Fix Shelby and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Car Fix Shelby know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Car Fix Shelby
46870 Van Dyke Ave.
Shelby Township, Michigan 48317
(586) 739-7810
Need Service?
More articles from Car Fix Shelby

The ?Man-Made? Engine Oil (Synthetic Oil Change)
April 20, 2025
If you own a newer vehicle, your vehicles manufacturer may require that it use synthetic oil instead of conventional oil. Synthetic oils are more stable, dont break down as easily, and provide better engine protection than conventional oil. All those things can prolong the life of your engine an... More

I Want a New Vehicle. Or Do I? (Vehicle Maintenance Payoffs)
April 13, 2025
Spring is a peak season for vehicle sales; companies aggressively market new models and offer all sorts of incentives. So you may be tempted to buy a shiny new beauty. But should you? If you've regularly maintained the vehicle you're driving now, you probably don't NEED a new one. Even if your... More

Follow the Bouncing Vehicle (Bad Struts and Shocks)
April 6, 2025
If you hit a bump in the road and your vehicle just keeps bouncing up and down for a lot longer time than it used to, you may have bad struts and shocks. They're the things that help to keep your vehicle's wheels and tires planted to the road surface. But they don't last forever. With care and ... More